918 Cafe FAQ

The minimum age requirement to register and play at 918 cafe is 18 years old. This is a strict and fully enforced requirement. Any account found to belong to an underage user will be closed immediately and all funds returned in accordance with established procedures. 918 cafe is committed to protecting young people and promoting responsible gaming.

No. Each player is only permitted to hold one account only at 918 cafe. Creating multiple accounts — whether using the same or different details — violates our terms of service and may result in all associated accounts being suspended without notice. If you are experiencing issues with your existing account, please contact our support team for assistance.

Log in to your account and go to Account Settings > Security > Change Password. Enter your current password followed by your new password twice for confirmation. The new password must be at least 8 characters long and contain a mix of uppercase letters, lowercase letters, and numbers. If you have forgotten your password, use the Forgot Password on the login page.

Go to My Profile after logging in to update your phone number, email address, or other personal details. Important note: your full name and date of birth cannot be changed after the first identity verification, for security and fraud prevention purposes. If you need to correct this information, please contact our support team with valid supporting documents.

918 cafe accepts a wide range of local Malaysian payment methods, including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX online banking such as Maybank2u and CIMB Clicks. All methods support real-time processing. Minimum deposits start from RM20 depending on your chosen method. 918 cafe does not charge any fees on deposit transactions.

Deposit via Touch 'n Go, GrabPay, DuitNow and other e-wallets are usually credited to your 918 cafe account within just a few seconds. FPX and online banking deposits may take up to 5 minutes depending on your bank's response time. If your deposit has not been credited after 15 minutes, please contact our support team with proof of transaction for an immediate review.

Deposit limits depend on your chosen payment method. In general, minimum deposit is RM20 while the maximum single deposit is RM30,000 per day. For e-wallets such as Touch 'n Go and GrabPay, limits may vary according to your personal wallet limit. These limits can be checked directly under the Deposit section of your account before making any transaction.

Withdrawals to Malaysian bank accounts such as Maybank, CIMB, Public Bank, and RHB are typically processed within 15 to 30 minutes during normal business hours. Withdrawals submitted on weekends or public holidays may take slightly longer. Minimum withdrawal is RM50. Please ensure your bank account holder name matches the name registered on your 918 cafe account to avoid any delays.

Withdrawals may be delayed or rejected for several reasons: (1) Identity verification incomplete — KYC documents are required for withdrawals exceeding a certain limit. (2) Bonus rollover requirements have not been met. (3) Bank account details do not match your profile. (4) Suspicious activity has been detected on your account. Please check your notification messages or contact support for more information.

New 918 cafe members are eligible for a welcome bonus of up to RM588 for their first deposit. This bonus is credited automatically when you make a qualifying first deposit that meets the minimum requirement. The bonus will be applied directly to your account and can be used across all games on the platform. For full details including terms and bonus rates, visit the Welcome Bonus ours.

A rollover or wagering requirement means you must wager a specified amount before any bonus winnings can be withdrawn. For example, if you receive a RM100 bonus with a 10x rollover, you will need to place total bets amounting to RM1,000 before a withdrawal is permitted. The time limit to complete the rollover is 30 days from the date the bonus was received. Track your rollover progress under the Bonus section in your account.

Weekly cashback is available to all members who have reached a VIP tier. It is calculated automatically every Monday based on net losses from the previous week. The cashback rate depends on your VIP tier — the higher the tier, the greater the cashback percentage you receive. Claims are made through the VIP Rewards by clicking the "Claim" button on the available cashback.

In general, only one active bonus at a time that are permitted. You cannot stack the welcome bonus with other promotions at the same time. That said, VIP cashback and reward points are exceptions — they are calculated separately and are not affected by the status of other bonuses. Check each promotion's terms to understand the applicable restrictions.

Yes, there is a maximum withdrawal limit on winnings derived from bonus funds. This limit varies by promotion type — typically between RM500 to RM5,000 depending on the bonus received. Winnings exceeding this limit will not be eligible for withdrawal. However, your original deposited funds are not subject to any withdrawal limit and can be withdrawn at any time.

918 cafe offers more than 500 games covers a wide range of categories: video slots and classic slots, Live Casino (baccarat, blackjack, roulette, sic bo) with real dealers, football betting including the Malaysia Super League and EPL, e-sports (Dota 2, Mobile Legends, Valorant), Virtual Sports, and online Roulette. All games are playable directly in your browser with no additional app download required.

Go to the Football after logging in. Choose your preferred league — from the Malaysia Super League, EPL, La Liga, to the Champions League. Select an ongoing or upcoming match, then choose your betting market (winner, total goals, Asian handicap, and more). Enter your stake in RM and confirm the bet slip. Winnings are credited to your account instantly once the match ends.

For slots, minimum bets start from RM0.10 per round, making it a great option for new players who want to try without much risk. For live casino such as baccarat and blackjack, the minimum bet is RM5 to RM10 depending on the table selected. VIP tables are available for players looking to stake higher, with limits of up to RM50,000 per hand.

Yes. All slots and luck-based games at 918 cafe use a Random Number Generator (RNG) that has been verified and audited by independent third parties. This ensures every game outcome is completely random and fair for all players. Live casino games use real playing cards and physical roulette wheels operated by live human dealers.

E-sports refers to betting on professional video game tournaments. At 918 cafe, you can bet on Mobile Legends: Bang Bang, Dota 2, Valorant, CS2 and more. Head to the E-Sports, select the match you want, choose your team or player, enter your stake amount, and confirm. Match schedules are updated in real time for the Malaysian gaming community.

Yes. 918 cafe uses 256-bit SSL encryption — the same technology used by Malaysia's major banking institutions — to protect all data transmitted between your device and our servers. Your personal data will not be shared, sold, or disclosed to any third party without your consent, except as required by law. Please review Privacy Policy ours for full details.

Log in to your account and go to Settings > Security > Two-Factor Authentication. Click "Activate" and follow the prompts to link your phone number. Once activated, every login will require a 6-digit OTP sent to your phone as an added layer of security. We strongly recommend all members enable this feature to protect their account from unauthorised access.

Act immediately: (1) Change your password immediately if you are still able to log in. (2) Contact 918 cafe support via live chat or email support@918cafe.com to freeze your account and prevent any further transactions. (3) Have your identification details ready for the re-verification process. Our security team will investigate and restore your account within 24 hours.

No. 918 cafe does not store any of your credit or debit card information. All transactions are processed through third-party payment gateways that comply with PCI-DSS standards. For FPX and e-wallet deposit methods, you will be redirected to your bank's secure page or your own e-wallet app to complete the payment. This means 918 cafe never sees or stores your banking credentials.

Try the following steps in order: (1) Clear your browser cache and cookies, then reload the page. (2) Ensure your internet connection is stable — a minimum of 5 Mbps is recommended for HD live casino games. (3) Update your browser to the latest version (Chrome or Firefox recommended). (4) Try a different browser or use private (incognito) mode. (5) Disable your VPN connection if one is active. If the issue persists, contact our support team with a screenshot of the error.

Some common reasons why login may fail: (1) Caps Lock is on — passwords are case-sensitive. (2) Your account is temporarily locked after too many failed login attempts — please wait 15 minutes before trying again. (3) Account suspended for security reasons. (4) Corrupted browser cache — clear your cache and try again. If the issue persists, use the Forgot Password or contact 918 cafe support for immediate assistance.

The 918 cafe support team can be reached through several channels: Live Chat — available 24/7 directly on the website, with a typical response time of under 2 minutes. Email — send your enquiry to support@918cafe.com for issues that require documentation. For formal complaints or sensitive matters, please use the email channel and include your account number along with full details of the issue to help speed up resolution.

918 cafe is fully accessible via mobile browser on Android and iOS devices without downloading any app. Our website is optimised for mobile with a smooth responsive design. For the best experience, add 918 cafe to your phone's home screen as a shortcut. If an official app is ever launched, it will be announced exclusively on our website.

To submit a formal complaint: (1) Gather evidence such as screenshots, game round IDs, and the time the incident occurred. (2) Contact support via live chat for immediate action. (3) If you remain unsatisfied, send a formal email to support@918cafe.com with the subject line "Official Complaint" along with all relevant details. We are committed to resolving all complaints within 72 working hours. All complaints are recorded and handled transparently and fairly.