918 Cafe Privacy Policy – Protecting Your Personal Data

1. Introduction

918 cafe ("we", "the platform") is committed to protecting the privacy and security of personal data belonging to all users in Malaysia. This Privacy Policy has been developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and clearly sets out our practices regarding the collection, processing, storage, and protection of your personal data.

As a responsible online casino platform, 918 cafe understands the importance of the trust you place in us when you register and share your personal information. We take this responsibility seriously and are committed to upholding the highest standards of data protection.

This Privacy Policy applies to all 918 cafe services, including the website, mobile app, live casino games, Sports Betting such as football and esports, and all interactions between you and our team.

2. Personal Data We Collect

918 cafe collects personal data from you in several ways. We only gather information that is genuinely necessary to provide you with a safe, fair, and quality service.

2.1 Information You Provide Directly

• Registration information: full name, date of birth, gender, MyKad or passport number
• Contact information: Email address, Malaysian phone number, residential address
• Financial information: Malaysian bank account number, e-wallet details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay)
• Verification documents: a copy of your MyKad or other identity document for the KYC process
• Support information: any information you share when contacting our support team

2.2 Automatically Collected Information

• IP address, browser type, operating system, and device information
• Platform usage data — games played, session duration, betting details
• Deposit and withdrawal transaction logs
• General location data based on IP address
• Cookie and related tracking technology information

2.3 Information From Third Parties

• Identity verification through approved third-party KYC service providers
• Transaction data from payment processors such as FPX (Maybank2u, CIMB Clicks) and e-wallet platforms
• Fraud and risk information from the fraud prevention services we use

3. How We Use Your Data

918 cafe uses your personal data only for lawful and transparent purposes. Every use of your data is grounded in a solid legal basis under Malaysia's PDPA.

• Account management: Creating and maintaining your account, processing registration, and verifying your identity through the KYC process.
• Transaction processing: Processing deposits via FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and other Malaysian payment methods, as well as handling withdrawals quickly and securely.
• Service delivery: Gives you access to all games including Live Casino, roulette, football, E-Sports, and virtual sports.
• Security and fraud prevention:Identifying and preventing fraudulent activity, money laundering, and platform abuse.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support.
• Marketing communications: Send you information about promotions, bonuses, and exclusive offers — only with your consent.
• Platform improvements: Analysing usage patterns to improve the user experience and overall platform performance.
• Legal compliance: To fulfil legal and regulatory obligations applicable in Malaysia.

4. Personal Data Sharing

918 cafe does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Trusted Service Providers

We work with selected business partners who help us operate the platform, including:

• Malaysian payment processors and financial institutions to facilitate transaction processing
• Approved KYC and identity verification service providers
• Third-party game providers for Live Casino and slots
• Cloud computing and secure data storage service providers
• Analytics services to help us understand platform usage

All third-party service providers are required to comply with strict data protection standards and may only use your data for the specific purposes agreed upon with us.

4.2 Legal Requirements

918 cafe may disclose your personal data where required by law, including:

• Court orders or valid legal processes in Malaysia
• Requests from Malaysian law enforcement agencies
• Requirements under Anti-Money Laundering laws (AMLA)
• Reporting requirements to relevant regulatory bodies

5. Data Security

918 cafe invests seriously in security infrastructure to ensure your personal data is always protected. The technical and organisational security measures we employ include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is fully encrypted — the same level of security used by major banks in Malaysia.
• Two-factor authentication (2FA): An additional security layer to protect access to your account.
• 24/7 Monitoring: Continuous security monitoring to detect and respond to any threats promptly.
• Internal access controls: Only authorised personnel with a genuine need may access users' personal data.
• Periodic security audits: Security assessments and penetration testing are conducted regularly by independent security experts.
• Data backups: Data is automatically backed up to separate secure locations to prevent data loss.

6. Cookies and Tracking Technologies

The 918 cafe platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Below are the types of cookies we use:

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of the 918 cafe platform. For more information on managing cookies, refer to your browser's documentation.

7. Data Storage and Retention

918 cafe retains your personal data only for as long as necessary for the purpose it was collected, or as required under Malaysian law. Below are our data retention guidelines:

• Active account data: Retained for the duration of your account's active period plus 7 years after account closure, in accordance with Malaysian financial regulatory requirements.
• Transaction records: Retained for a minimum of 7 years in line with Malaysia's Income Tax Act and AMLA requirements.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Marketing data: Deleted immediately upon withdrawal of consent or unsubscription.
• Technical data: System logs are retained for 12 months for security and troubleshooting purposes.

Once the retention period expires, your personal data will be securely deleted using methods that ensure it cannot be recovered.

8. Your Rights Under the PDPA

As a 918 cafe user in Malaysia, you have specific rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). We respect and support the exercise of these rights:

To exercise any of the rights above, contact us at privacy@918cafe.com. We will respond within 21 business days in accordance with PDPA requirements.

9. Children's Data

918 cafe is a platform intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from children.

If you discover that a minor has registered or is using the 918 cafe platform, please contact us immediately at support@918cafe.com. We will take immediate action to close the account and delete all associated data.

10. Third-Party Links

The 918 cafe platform may contain links or integrations with third-party services, including game providers and payment processors. This Privacy Policy applies solely to the 918 cafe platform and does not cover the privacy practices of those third-party websites or services.

We encourage you to read the privacy policy of each third-party service you access through our platform. 918 cafe is not responsible for the privacy practices or content of third-party platforms.

11. Changes to the Privacy Policy

918 cafe reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments.

You will be notified of any significant changes through:

• Email notification sent to the address registered on your account
• In-platform notification upon your next login
• Display of an information banner on the platform's main page

The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy. Your continued use of the 918 cafe platform after changes are published constitutes your acceptance of the updated policy.

12. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):

• Privacy Email: privacy@918cafe.com
• General Support Email: support@918cafe.com
• Live Chat: Available 24/7 via the chat icon on the platform
• Response time: Within 21 business days for privacy-related enquiries

You also have the right to lodge a complaint directly with Malaysia's Department of Personal Data Protection if you believe your privacy rights have been violated and we have failed to address the matter to your satisfaction.